ccullen@thezodiacgroup.com410-926-2015
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Define the Problem

This is, in our view, the most important step. We listen to you, and your key staff, describe the problem as you see it and we probe to ensure we get all the information available to find the relationship of the problem to the goals of the organization. Odds are good there won’t be complete agreement on this, and that is part of the problem.

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